customer experience Design
For values driven businesses
rooted in human centred design principles + design led thinking
We help businesses with big vision bring their customer experience, brand and marketing strategies to life. Designed to convert, build longterm brand love, and accelerate business growth.
Based in Sydney & Los Angeles, available for travel.
What we do →
Hey, Business Owner:
Ready to level up your cUSTOMER experience?
We're a multi-disciplinary customer experience, brand and marketing studio who believes you can sell and stay true to your values with ethical and sustainable approaches to grow your business.
you're in the right place
on the agenda:
Modern customer experience journeys led by human centred design principles enabled by data and technology.
Capture the attention of your clients with a values led, goal oriented strategy tailored to your business.
We'll take the load off, working as an extension of your team to collaborate, connect and convert.
hi there.
I’m Tiffany,
Founder + Director of Penny Drop Marketing.
I believe in creating an ethical and sustainable approach to marketing, building brands for the long-term, and keeping people at the centre of it.
I've spent the last 15 years following interests and intuition on the career front, which has led to many interesting and invigorating roles working across beauty, health and wellness, fashion, product development and retail. Throughout it all, keeping my values and putting people at the heart of it has always been my mission, just like it is yours.
HYPE GIRL, Creative STRATEGIST, listener, braintrust, INFJ.
Tiffany was the most incredible customer experience designer and marketer we've ever worked with.
SHE'S a combination of empathetic, creative, and STRATEGIC that's rare to find and adds so much value.
- SEAN, Penny Drop Marketing Client
Brands featured in
Customer experience Design + SET-UP
SIGNATURE OFFERING
We work with you to create meaningful and effective customer experience journeys, brand and marketing strategies with human centred design principles so you can connect and convert your dream clients.
ready to level up?
CREATING VALUES BASED CUSTOMER EXPERIENCES THAT CONVERT
Create impact and nurture your clients with a values based customer journey. Increases brand awareness and connection at the right time, right place and with the right message. Support your customer experience journey with ethical and sustainable approaches to marketing.